Refund policy

Refund & Exchange Policy

We take pride in our handmade goat milk soaps, lotions, and other products. Because many of our items are personal care products, we generally cannot accept returns of soaps or lotions for hygiene and safety reasons.

That said, we want you to be happy with your purchase. If something isn’t right, please reach out to us. We review every situation on a case-by-case basis and will do our best to find a fair and satisfactory resolution.

What We Ask

Please contact us within 7 days of receiving your order if you have any concerns. Include your order number and a brief description of the issue (photos are very helpful for damaged or defective items).

How We Handle Issues

Damaged in shipping – We will work with you to replace the item or offer another solution.
Defective or incorrect item – We will make it right.
Quality concerns – Even if a return isn’t possible, we want to hear from you so we can try to resolve it.
Wooden soap savers and handmade crochet items – These may be eligible for exchange or return if unused and in original condition, subject to case-by-case review.

Possible resolutions may include a replacement, store credit, partial refund, or another arrangement that works for both of us. We appreciate the opportunity to make things right whenever we can.