Shipping policy

Shipping Policy

We are happy to ship our handmade goat milk soaps and lotions anywhere in the United States, including the contiguous 48 states, Alaska, Hawaii, and U.S. territories.

Free Shipping

Free standard shipping is available on all orders of $59 or more to addresses within the United States.

Orders under $59 will have at flat $8 shipping rate.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is received (excluding weekends and holidays). During busy seasons or high-demand periods, processing may take up to 5 business days. You will receive a confirmation email once your order has shipped.

Shipping Methods & Carriers

We primarily ship via USPS. In some cases we may use UPS or another reliable carrier. All packages include tracking.

Estimated Delivery Times

Contiguous United States: Typically 2–5 business days after the package ships.
Alaska, Hawaii, and U.S. territories: Typically 5–10 business days after the package ships.

These are estimates only. Actual delivery times can vary due to weather, carrier delays, or high shipping volume (especially around holidays).

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package’s progress.

Packaging

All soaps and lotions are carefully packaged to protect them during transit. Lotions are sealed to help prevent leaks. Please note that extreme temperatures (very hot or very cold weather) can sometimes affect lotion texture or consistency. We do our best to package thoughtfully, but we cannot control conditions once the package is with the carrier.

Lost, Damaged, or Delayed Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date) with photos if the package is damaged. We will work with you and the carrier to resolve the issue.
We are not responsible for delays caused by the carrier, weather, or other factors outside our control.
Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. If you believe a package was stolen or marked delivered incorrectly, please contact the carrier and then reach out to us so we can assist.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for packages that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address issue, we can reship it once the correct address is confirmed (additional shipping charges may apply).